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payments and pricing

Projects must be paid in full (100%) before the design process begins with the exception of design packages. Packages will require a 50% deposit to begin. 

refunds and terminations

Due to the nature of services offered, under no circumstances can a refund be granted once work has begun. This includes buyer’s remorse. Once the design process begins, the project will continue until the final stages of creation and the work will be transferred to the client for their ownership.

turnaround times

Turnaround and revision times vary by service. For the most accurate information, please refer to the turnaround and revision times listed under each individual service description. To ensure your project is completed in a timely manner, please have all materials ready to submit upon booking and complete intake forms as soon as possible. Please be prompt in your communication to stay on schedule and avoid additional fees (see ghosting clause below). Delays in this process causes delays in your project timeline. 

communication + ghosting clause

All communication must be done via email. Please be advised we do not provide daily contact during the creation period of your design. Do not panic, this does not mean your order is overlooked or is not making progress. Should you have any questions or concerns, feel free to email us at shopshayjor@gmail.com . You can expect a response during our hours of operation:

• MONDAY - FRIDAY: 10:00 AM – 7:00 PM (EST)

• Weekends & Holidays: Closed

After reserving a slot, the client is expected to submit the required forms and respond promptly. If the client fails to respond (ghosting), we will attempt to reach out to the client at least twice. After 10 days, the project will be considered for cancellation. To reinstate the project, the client is subject to a $40 restart fee.  

completion of services

Once drafts are sent, it is imperative that you carefully review all design files to ensure that you are happy with the work presented. Once approved, the project is considered "complete". If additional changes are required after completion, a revision fee will be applied to the project.

Shayjor Looks LLC releases work created for clients as part of my portfolio and for promotional purposes (unless instructed otherwise). Upon completion of services, we grant permission for you to use the final design for the purpose that best suits you. However, you may not under any circumstances sell graphics to third parties or attempt to mislead others into thinking that the work was created by anyone other than Shayjor Looks LLC. Drafts of any kind are for review only. They remain the property of Shayjor Looks LLC and may not be reproduced, manipulated, or used for personal use.

Frequently Asked Questions

1. How will we communicate during the design process?

All communication will take place via email. Please be advised we do not provide daily contact during the creation period of your design. You will be contacted (turnaround time). Should you have any questions or concerns, feel free to email us at info@shayjorlooks.net

2. Am I able to receive a refund?

Due to the nature of services offered, under no circumstances can a refund be granted. All payments are final and non-refundable. The design process requires valuable time that cannot be returned should one have a change of heart or experience buyers’ remorse.

3. I don't have all of my ideas yet. Am I still able to book?

We recommend waiting until you have all information before booking. This lessens the number of revisions needed and allows for a smooth process for both the client and designer.